Refunds & Returns

Return Eligibility

Given the unique, handcrafted nature of our products, we offer a 7-day return window from the date of delivery, subject to the following conditions:

• 7-Day Return WindowYou may request a return within 7 days of receiving your order.
• Original ConditionThe product must be unused, undamaged, and in its original packaging.
• Proof of PurchaseA valid order confirmation or invoice must be provided.
• Non-Returnable ItemsCustom-made, personalised, or engraved products cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

• Contact us via WhatsApp at +91 93510 22718 or email support@qalacore.com with your order number and reason for return.
• Our team will review your request and provide return instructions within 24 hours.
• Pack the item securely in its original packaging and hand it to our logistics partner for pickup.

Refund Process

• InspectionOnce we receive the returned item, our team will inspect it within 3 business days.
• Refund TimelineApproved refunds will be processed within 7–10 business days to your original payment method.
• Shipping CostsOriginal shipping charges are non-refundable. Return shipping costs are borne by the customer unless the product was damaged or defective on arrival.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a free return pickup and offer a full refund or replacement at no additional cost.

Restoration Services

For pieces damaged during ownership, we offer restoration services by the original artisan. Please contact our concierge team for a restoration quote.

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